Herman K. Trabish for Utility DIVE


The traditional utility business model once again is blocking a new opportunity for utilities to be more nimble and innovative, but regulators say they are on the case.


New technologies are flooding utility databases with system and customer information. To manage it, many companies add servers and software. But utilities are not IT providers, and many are struggling to make sense of all that data on their own.


The best answer, many in industry say, is to move the information off utilities’ own computer systems and outsource data management to experts. But utility leaders know they can make a regulated rate of return from capital expenditures on servers, not spending for expertise in the cloud.